Shipping policy

Shipping Policy & Information

At Havana Cart, we understand that cigars are more than a product. They are an experience. That is why we take great care in how every order is packed, handled, and shipped to ensure your cigars arrive safely and in excellent condition.

Shipping Methods & Cost

We offer free shipping on all U.S. orders via USPS or UPS, depending on destination and order size.

At this time, we ship within the United States only, including Alaska and U.S. territories where permitted by law.

Order Processing & Cutoff Times

Most orders are processed and shipped the same business day, Monday through Saturday.

  • Weekday cutoff: 3:00 PM PST

  • Saturday cutoff: 2:00 PM PST

Orders placed after the cutoff time will ship the following business day.

While we strive for fast and reliable shipping, delays may occasionally occur due to carrier issues or circumstances beyond our control.

Packaging & Cigar Care

Proper packaging is essential to protecting your cigars during transit.

Each order is carefully packed, and we include a complimentary humidity pack to help maintain proper moisture levels while your cigars are in transit.

Please note that shipping conditions can vary. Temperature changes during transit may affect cigar performance. We recommend allowing your cigars to rest in a stable humidor for at least 7 days, and ideally 10–14 days, before smoking to achieve the best experience.

First-Time Order Verification

For security and fraud prevention:

  • On your first order, the billing and shipping address must match

  • We do not ship to forwarding addresses on first-time orders

Once your first order is successfully completed, future orders may ship to alternate addresses.

If you have special circumstances, please contact us before placing your order.

Multiple Orders in One Day

If you plan to place multiple orders in the same day, please leave a note in the order comments on your first purchase.

We will do our best to combine orders into a single shipment, provided all orders are placed before the daily shipping cutoff.

Tracking & Delivery Issues

Once your order ships, tracking information will be emailed to you.

If your package appears delayed or stuck in transit, we recommend first contacting the shipping carrier directly, as they have the most detailed tracking information available.

If you are unable to resolve the issue, please contact us and we will assist where possible.

Lost, Stolen, or Damaged Packages

Havana Cart is not responsible for packages marked as delivered by the carrier.

If your order arrives damaged, please:

  • Take clear photos of the package before opening

  • Email us immediately with your name and order number

This helps us properly assist with carrier claims when applicable.

Overnight & Expedited Shipping

Expedited or overnight shipping may be available by request.

Please contact us before placing your order if you need overnight delivery. Requests must be made before 12:00 PM PST, Monday through Friday, and customers are responsible for the full shipping cost.

First-time orders requesting expedited shipping must still ship to the billing address.

International Shipping

At this time, we do not ship internationally.

Age & Legal Compliance

By placing an order with Havana Cart, you confirm that you are 21 years of age or older and that you comply with all local, state, and federal laws regarding the purchase and receipt of tobacco products.

Some orders may require adult signature confirmation upon delivery.

Contact Us

If you have questions about shipping or your order, please contact us:

Email: derrickm5656@gmail.com
Address: 2642 Milton Ave, 1
Fullerton, CA 92831
United States